You may use the link below to find a Brother-authorized service center in your area. Your machine has a two-year limited exchange warranty. If the problem continues, your machine will need service. Make sure the cable connects directly to the machine and computer. Try a different port on your computer if available. Unplug and then replug the USB cable on both ends. For downloading embroidery designs 4 frame sizes Using your computer and the PED-Basic software, you can download PES-format embroidery data from the Brother web site or from another embroidery data distribution site Downloaded or imported embroidery data can be previewed or edited on the screen Write the PES data to the included Brother. Click Check Media to detect the roll size.Ĥ. Make sure the label machine is selected as the printer.ĭ. Here is the solution that Brother emailed: Uninstall PED Basic and any updates.
BROTHER PED BASIC TROUBLESHOOTING WINDOWS 8.1
Brother needs a better fix for Windows 8.1 and better support for troubleshooting this problem by atx58gurl.
BROTHER PED BASIC TROUBLESHOOTING SOFTWARE
Verify the correct label size is detected.ī. The Brother PED-Basic Software for Downloading Embroidery Designs will make a useful addition to other sewing equipment and accessories. Turn on the machine and the LED should be green. Thread the end of the roll into the slot until the edge of the roll can be seen at the front of the machine.Ģ. Rotate the roll on the spool towards the back of the machine, it should rotate freely. The bottom of the spool has to make direct contact with the five switches located on the right side. Make sure the roll strip is not trapped under the spool on the right. Insert the spool of the roll along the spool guide on the right side.
Push the card toward the front of the machine and then pull it back out.į. Insert a business card into the exit slot from the inside of the machine. Make sure a label is not jammed inside the exit slot. The pin on the inside of the top cover fits into the hold at the end of the link lever.Į. If the lever is not connected, reattach it.
Make sure the link lever on the left side it connected to the top cover. Open the top cover and remove the label roll.ĭ. You must use a Brother label roll, rolls manufactured by other companies will not work in the label machine.ī. This message means the machine is having trouble feeding the label, the size of roll selected in the P-touch Editor is not the size installed in the label machine, or there is a communication error.